Friday March 16 - Free Training by Malcolm Fry

Friday March 16

Malcolm Fry Free Training Event

"Power of Metrics for Optimal ITSM Performance"

To introduce one of HDI's newest training courses, HDI is hosting a four-week tour. Malcolm Fry, instructor of the new Power of Metrics for Optimal ITSM Performance course, will present a daylong workshop in the Los Angeles/Orange County area. Both the upcoming workshops and the HDI training course will take an in-depth look at the ITIL 2011 Edition metrics for incident, problem, change, and service desk management. A copy of the complete course description and outline is available online at www.ThinkHDI.com/PowerOfMetrics.

Details

• Workshop runs from 8:00 a.m. to 3:00 p.m.
• Morning and afternoon refreshment breaks provided
• Courseware and the “Good Day, Bad Day” Microsoft Excel workbook (a $99 value) provided on location
• Co-Hosted by the HDI Los Angeles and HDI Orange County

Visit www.ThinkHDI.com/MetricsTour for details and registration. This is an opportunity not to miss!

Sponsored by:

Presentation Slides from Michael Fisher "Dispatches From Afar" - HDIOC 2/8/12

Dispatches From Afar: Building and Managing a Distributed Desktop Team

View more PowerPoint from HDI Orange County

For those viewers who are "Flash-Challenged," we have also uploaded a PDF version of the slide deck

Presentation Slides from Mary Cruse "Caring For Our Own" - HDIOC 1/11/12

Caring For Our Own

View more presentations from HDI Orange County.

For those viewers who are "Flash-Challenged," we have also uploaded a PDF version of the slide deck.

HDIOC Analyst of the Year & Desktop Tech of the Year Winners

On Thursday 12/8/2011, HDIOC and HDILA held a joint awards event at the Hotel Maya in Long Beach, and HDIOC is proud to announce our winners.

Analyst of the Year is Tim Czapiewski of Molina Healthcare. Tim works in Molina's Phone Support group out of Bothell, WA, but supports many users in Southern California - and since there is no HDI local chapter in WA, we were able to bring him in under Orange County. Tim was unfortunately not able to be in attendance tonight.

Desktop Tech of the Year is Georgiana Smith, also of Molina Healthcare. Georgiana works at Molina's headquarters in downtown Long Beach, part of a Desktop team supporting over 800 employees.

Both Tim and Georgiana will move on to the Regional level of competition, where they will go up against winners from the other 9 local chapters in the Western Region. The regional winners will be flown to Orlando to compete for national honors next April.

Congratulations to Tim and Georgiana!

HDIOC 2011 Desktop Tech of the Year Georgiana Smith, with chapter president Michael Fisher

Analyst of the Year & Desktop Tech of the Year Awards Event!

Come see who will win! Combined event with HDILA, at the Hotel Maya in Long Beach. 6:00pm Thursday December 8. Click below to RSVP!

https://hdila-ocaoy2011.eventbrite.com